General

Can I wash Big Grips in a dishwasher or a washing machine?

The heat of a dishwasher or washing machine will cause permanent damage to Big Grips. We recommend using a damp cloth and mild soap for cleaning Big Grips. For tougher situations, stronger household cleaners can be used as well.

Do Big Grips include a screen protector?

At this time, Big Grips do not include a screen protector. However, Big Grips work well with film or glass-type screen protectors that apply directly to an iPad screen. Apply the screen protector first and then attach Big Grips to the iPad. Once in place, it is best to leave Big Grips attached to the iPad with a screen protector as repeated attaching/removing Big Grips may damage the edges of the screen protector.

Do Big Grips fit tablets other than iPads?

Not at this time.

Do Big Grips fit over other cases?

No. Big Grips work pretty well all by themselves. :-)

Do you accept purchase orders?

Yes! Please submit a quote request here. We will respond as quick as we can with a PDF quote with all the details. To place an order with a purchase order, please use the provided quote to build a PO which you can either fax, email or mail to us. Fax number, email and mailing address are indicated on the quote.

What is your fax number?

Our fax number is (916) 244-9880.

What is your Privacy Policy?

Click to read our Privacy Policy

Shipping

When will my order ship?

Most orders ship the next business day.

What is Free Shipping?

Free shipping orders are shipped via UPS Ground or USPS Priority Mail, from northern California.

How can I track my order

When your order ships, you will be sent an email with tracking information. Tracking information is also available through your Big Grips store account.

Returns

How do I return my purchase?

Within 30 days of purchase, please send unused items in original packaging and resell-able condition along with your Big Grips store order ID # to:

Big Grips c/o MSI
1464 Enterprise Blvd
Shipping & Receiving
West Sacramento CA 95691

KEM Ventures, Inc.
C/O MSI Mailing Systems, Inc.
2431 Mercantile Dr., Suite A
Rancho Cordova, CA 95742

Returns are subject to a 20% restocking fee. Please allow 4-6 weeks for processing return refunds.

What should I do if my Big Grips arrived damaged/defective or I received the wrong product/color?

Please have your order ID number ready and contact customer service for further assistance at 888-456-7047 or through this contact form

1-Year Warranty

What does the warranty cover?

The warranty covers any defects or malfunctions in your new Big Grips product.

How long does the coverage last?

This warranty lasts for one year. Coverage terminates if you sell or otherwise transfer the product.

What will KEM Ventures, Inc. do?

KEM Ventures, Inc. will replace any defective or malfunctioning Big Grips product.

What does this warranty not cover?

Any problem that is caused by abuse, misuse, or an act of God (such as a flood) are not covered. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How do I get warranty service?

If something goes wrong with your Big Grips product, send it postage paid with a brief written description of the problem to:

KEM Ventures, Inc.
C/O MSI Mailing Systems, Inc.
2645 Mercantile Dr., Suite D
Rancho Cordova, CA 95742

We will inspect your Big Grips product and contact you within 72 hours to give the results of our inspection. There is no charge for inspection.